Application Support Analyst with German

The Role
The main purpose of the Application Support Analyst is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.

The Application Support Analyst will be the first point of contact for all technology support tickets and queries that come into the team via telephone and e-mail.



Key Accountabilities
What you’ll be doing:

Reviewing, processing, and dispatching all support tickets and queries coming into the team via Group Inbox, ServiceNow, and telephone.
Being 1st line support for the tickets you are responsible for.
Recording and managing all information/data and actions/tasks.
Building and maintaining strong working relationships within the team and with Internal Technology.
Providing administrative support
Skills & Experience
You’ll need to demonstrate:

Fluency in English and German is a must. Italian, French, Spanish and/or Arabic knowledge will be an asset,
IT service desk experience (one year),
Strong IT skills and computer literacy,
Experience working within Office 365,
Excellent communication skills including via telephone and e-mail,
Strong attention to detail,
Ability to manage and organize your own workload,
Proactive problem-solving skills,
Good excel skills would be an asset.
Other
At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It’s our world but you can do it your way.

We offer:

Full training and support
High value and challenging work
A vibrant, diverse, and collaborative culture
Flexible working
A competitive reward and benefits package*
The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started