Application Support Specialist

Branchspace works with major travel brands, including airlines, to design and deliver world-class digital applications.

We are looking for an ambitious Application Support Specialist to join our engineering & support team. This is a full-time hybrid role based at our growing office in Krakow, Poland.


What the role involves:

Handle incoming support tickets and emails promptly and professionally.
Triage incoming support requests, ensuring that they are properly classified and prioritized.
Perform initial investigation and troubleshooting to identify the root cause of issues.
Collaborate with cross-functional teams to escalate and resolve complex technical problems.
Communicate effectively with cross-functional teams to gather additional information and provide status updates.
Maintain detailed records of support interactions and resolutions.
Participate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement efforts.
Stay up-to-date with industry trends and emerging technologies to enhance technical knowledge.




Experience required:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Experience with ticketing systems and support software is a plus.
Knowledge/experience with cloud-hosting environments e.g. AWS is a plus