GLOBAL HUB | PRODUCT SPECIALIST (PROGRAMMATIC)

We are looking for a
Product Specialist (programmatic)

to support initiatives that facilitate the growth of Copilot, our optimization product for GroupM’s digital media traders globally.  As the primary subject matter expert, you will help to ensure that our clients successfully utilize our software to its fullest potential. 

Alongside your primary responsibilities with Copilot, you will also gain exposure to Nexus Growth Platform that powers the way GroupM Nexus create audiences, forecast, price, and plan cross-channel campaigns.  It is a propriety solution that has a fast-expanding user base across markets, agencies, and clients.

You will be responsible for:

acting as primary liaison between the Copilot product team and end-user traders, ensuring full comprehension of platform capabilities and best practices;
owning all product support workflows and systems including issue resolution tracking (Freshdesk), product suggestions, and inbound product leads; 
supporting the development of internal and external training materials (instructional videos, presentations, website content) in coordination with our product release cycles;
communicating substantive product changes and introducing new functionality to the global trader community; 
managing client and trader onboarding processes to ensure proper technical setup and client satisfaction.
Our requirements:

fluent in English (you will be working with foreign teams mostly);
3+ years of experience in digital media and ad tech experience with media trading or optimization platforms; 
3+ years of experience in technical support, pre-sales support, or customer success roles with enterprise software; 
2+ years of hand on experience using at least one major DSP (Xandr, DV360, The Trade Desk, Amazon, etc.); 
exceptional organizational, writing, and presentation skills; 
data-driven, with an appreciation of organization and process; 
eager for working with people, problem-solving, and translating technical jargon, concepts. 
Nice to have: 

Interest and exposure to artificial intelligence and machine learning concepts  
Desire to develop a more technical skill set 
What you might expect from us:
As one of the pioneers, we set a benchmark for the media sector, and we have access to the most up-to-date technologies!
We work with Meta, Google, TikTok, and other significant International and Polish media platforms.
We cooperate with the most well-known Polish and international brands.
We advocate ideals of diversity and inclusion!
What we offer:
A contract of employment focusing on remote work. You are also welcomed to work directly from the Warsaw office.
After three months of collaboration, you can receive benefits including medical treatment, a Medicover Sports Card, access to the Medicover Benefits platform, life insurance, and a referral program.
Monday through Thursday, office hours are 8.5 hours long, however, Fridays are just 6 hours long.
International atmosphere - you will collaborate with international coworkers from all over the world!
Working with some of the most experienced and award-winning specialists in the digital sector, (e.g., Mixx Awards, Effie), who are passionate about creating and developing the online advertising market.
Significant personal growth through a variety of training courses and global collaboration.
There are many career opportunities for professional or managerial growth—the choice is yours!
Real impact on the implementation of your own ideas within the Idea Box.